Why not “Unlimited”?

The term “Unlimited” is usually applied when a host is overselling bandwidth in a limited environment. They count on each site using less than their allotment, so they can sell the same bandwidth twice. Your site is put on a massive shared server with hundreds of other sites, and while there are no caps on usage, if another site gets a zillion hits and starts hogging the bandwidth, all the other sites on the server get bogged down to compensate.

What happens if I max out my bandwidth?

We won’t shut down your site if you overuse your bandwidth. If you’re getting close to maxing out your plan, we’ll let you know, so you can upgrade your plan if you choose. Any overages will be charged at rates of 0.2¢/MB for bandwidth, and 2¢/MB for disk space.

Your first overage is free! (Up to 5GB Bandwidth/500MB Disk Space) The first overage charge will be credited back to you on your bill. Your free pass if you forget to upgrade in time!

How reliable are Flotation servers?

All Flotation web sites reside at The Planet datacenter in Dallas, TX. The Planet’s world-class datacenters feature state of the art security, power, safety, and cooling systems – all designed to ensure that service remains uninterrupted. These datacenters contain top of the line technology to ensure that servers stay cool, secure, and up at all times. The datacenters feature redundant power, HVAC, and fire detection systems, and are monitored 24/7 by The Planet’s Network Operation Centers.

We host our own sites as well, so you can expect the same care and monitoring that we value for our own business.

Are you a Green Host?

We are! All our server emissions are offset by 130% with Texas Wind Energy RECs (Renewable Energy Credits).

What if I’m unsatisfied?/Stopping Service/Refunds

If you’re unsatisfied with our service for any reason, you can stop monthly service at any time with no penalty.

Do I have to sign a long-term contract?

Nope! You can just simply pay for the amount of time you need. You will have to agree to our Terms of Service before you can sign up. It just outlines what you can and can’t do with our web hosting, and details the cancellation procedures.

How long does it take to get started?

For hosting, once you’ve checked out and paid, your registration and server information should arrive within the hour. Our welcome emails tend to contain quite a few links, so check your spam folder, and add info@flotationhost.com and admin@flotationhost.com to your safe list. If you still haven’t received your information after an hour, please contact us  and we’ll get it sorted out.

For domains, in order to prevent fraud, we activate the accounts manually. This takes a bit longer, but you can expect your order to be processed within one business day. If you still haven’t received your information after 24 hours, please contact us and we’ll get it sorted out.

Is my information safe?

Yes. Any and all information you enter is done in a secure environment, whether on our site or via PayPal (look for ‘https’ in the URL or the little lock icon in the address bar). We don’t share any of your personal information with anyone, or use it for anything other than contacting you about your service, or with information on products we think may be useful to you. Please read our Privacy Policy for more information.

Do I need a credit card to sign up?

Signing up for a free trial does not require a credit card.

What types of payments do you accept?

We currently accept Visa, Mastercard, and American Express via PayPal.

Do I need a PayPal account to make a purchase?

Nope! Just select ‘Continue as Guest’ on the checkout screen and enter your card info as usual. It’s easy!

Can I change plans at anytime?

Sure! Just log in to your Client Area, go to ‘My Services,’ click on the edit icon next to the service you’d like to change, and scroll down to the ‘Upgrade/Downgrade Package’ button.

More Questions?

Leave a comment below and we’ll respond as soon as humanly possible.